FREQUENTLY ASKED QUESTIONS
Online / In-App Ordering
You may use Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay or gift card to pay for your order.
You can save favorite orders, repeat past orders and save payment options when you login to your account. To save your favorite menu items, click the heart icon when browsing from the menu or Order Summary page. To save full orders, click “Save as Favorite” upon completion of your order. All favorite items and orders will be saved under “Favorites” for future ordering with a tap!
Menu options and pricing vary by location. Select the location you’d like to order from and choice of Pick-Up or Delivery and the relevant menu and pricing will display. If you happen to change your order location before submitting, prices and item availability may change.
Once your order has been placed, you will not be able to change the location. Please make sure you have selected the correct location prior to placing your order.
To change or cancel your order after it has been submitted, please call your Torchy’s location directly.
Check your junk or promotions folder for the email address that you entered. If the app or web page is still open, you may resend the receipt to another email address from the receipt screen. If you ordered from your account, you will see the order in Order History or on the home screen of the Torchy’s app. If you ordered as a guest and closed the app or web page, please contact the Torchy’s location directly.
When you arrive at Torchy’s, pick-up your order inside at the designated pick-up area or in a designated Curbside parking spot, where available.
Your delivery time depends on the location’s order volume and your delivery location. Your confirmation email provides an estimated time for delivery once the order is confirmed.
No, creating an account is optional. You may submit an order as a guest without creating an account.
An account will enhance your overall experience, allowing you to save favorites, repeat past orders, and securely store payment methods for a faster checkout. And now, you’ll earn rewards and exclusive offers with our new Taco Junkies Rewards Club. Create Account to Join Today!
Our Taco Junkies Rewards Club is Torchy’s loyalty program that rewards you for enjoying Damn Good tacos! Each purchase gets you closer to earning exclusive rewards. Plus, receive gifts on your birthday and other surprise occasions.
Taco Junkies Rewards Club is a unique program that rewards you for enjoying all our Damn Good Torchy’s favorites. It’s nice and simple: there are no points for you to track – we take care of that for you behind the scenes! The more orders you place, the more rewards you earn!
To get credit for your visits, make sure you’re logged into your Taco Junkies Rewards account when ordering online or in the Torchy’s App. When ordering in-store, scan the QR Code from the Torchy’s App or your mobile wallet to check-in, or provide your phone number to the cashier. We’ll take care of the rest.
You can sign up from the Torchy’s App, at Torchys.com, by texting JOIN to 34216 or by scanning a QR code on signage at your local Torchy’s. Enrollment requires a first and last name, email address, phone number, birth date and ZIP Code. You’ll also need to verify your email address to complete registration and begin earning rewards.
Sorry, young’uns – our membership is limited to ages 13+.
We require a unique email address and phone number for each account. If either is already taken, that likely means you already have an account and can skip the registration step. To login to an existing account, you may need to reset your password.
You can check-in with each order to earn towards rewards by scanning your QR code in the Torchy’s app or mobile wallet with the store’s scanners, giving your phone number to the cashier at the register, or by logging into your account when placing a mobile or online order.
You can earn credits toward rewards for most orders associated with your account. For online or app orders, simply sign into your Taco Junkies account to earn credit for each order. For in-store purchases, scan the QR Code from the Torchy’s App or your mobile wallet to check-in, or provide your phone number to the cashier. The more you visit, the more rewards you’ll be eligible to earn.
When placing your order in the Torchy’s app or online, you’ll find any available rewards in your Taco Junkies Rewards Club page and at checkout — be sure to login to see and redeem rewards!
Then, add applicable items to your cart and simply click “Redeem” for the reward you want to apply to your order. It will appear as a discount for applicable items. To remove, click “remove” beside the discount.
Items must be added to your cart for the reward to successfully redeem. Substitutions do not apply. If the reward does not redeem, check that you have the right items in your cart. In-store, rewards will appear for the cashier after you check-in, and you’ll be prompted if there’s anything available to redeem. You may also ask your cashier if there is a particular reward you’d like to use.
One reward redemption is permitted per transaction.
Rewards are added to your account as they are earned and visible in the Torchy’s App and online on the Rewards page. You will also receive an email notification if you are opted-in to receive emails from Torchy’s.
Opting into email, SMS and mobile app communications are great ways to learn about special promotions, exclusive offers and bonus rewards for members. Update your account profile to receive notifications so you don’t miss the chance to earn!
If your first reward hasn’t arrived, check your junk or spam folders to be sure you have verified your email address or created a password to complete registration. Or try visiting the Rewards page to send another email verification link and confirm your email to get your first taste of a Damn Good reward.
Yes, rewards generally expire within 14-30 days from date of issue. Each reward loaded to your account will specify an expiration date when viewing from the Torchy’s app or online. If your reward expired, don’t worry – keep visiting and another reward will come your way in no time!
Eligible purchases towards rewards include all food and non-alcoholic beverage items, including catering orders, at participating locations. Credit will not be applied towards rewards for purchases of alcohol, gift cards, torchysmerch.com orders, third-party delivery orders, Texas Motor Speedway, Food Truck and special events.
Unfortunately not. To get credit for your purchase you must be logged in when ordering online or from the Torchy’s App, or in-store you can scan your QR Code from the app and mobile wallet or provide your phone number associated with your account to the cashier.
In addition, you are not eligible for credits for visits before enrolling in the program.
Check your preferences in the “My Account” section online or in the Torchy’s App to make sure you’re opted-in to receive communications from Torchy’s. You can choose to receive emails, SMS and Push notifications with exclusive offers and promotions, product news and can’t-miss updates! By opting into SMS messaging, you agree to receive SMS updates from Torchy’s including but not limited to order updates, receipts and more. Carrier charges may apply.
We might send different messages to different members to personalize your experience. If you’re opted in and still don’t hear from Torchy’s, make sure to check your junk or promotions email folders so you don’t miss anything!
Update your preferences by logging into your account at Torchys.com or in the Torchy’s App. In the My Account section, adjust your communications preferences for emails, SMS and Push. Save by clicking “Update Notifications” button. You can also unsubscribe from emails directly by clicking the unsubscribe link at the bottom of any email.
To update your email address, login on Torchys.com or in the Torchy’s App and visit “My Account”. Update the email address field to the new address and click “Update info”. The new email address must be a unique email that is not associated with another account. You’ll be asked to validate the new email address to complete the change.
To update your phone number, login on Torchys.com or in the Torchy’s App and visit “My Account”. Update the phone number field to the new number and click “Update info”. The new phone number must be a unique phone number that is not associated with another account.
Since birthdays themselves can’t change, the birthday listed on your account cannot be updated or changed. No worries – this simply means you will get your birthday reward based on the date listed. No matter what that date is, members will only be eligible for one birthday reward per year.