FREQUENTLY ASKED QUESTIONS

You may use Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay or gift card to pay for your order.

You can save favorite orders, repeat past orders and save payment options when you login to your account.

To save your favorite menu items, click the heart icon when browsing from the menu or Order Summary page. To save full orders, click “Save as Favorite” upon completion of your order. All favorite items and orders will be saved under “Favorites” for future ordering with a tap!

Menu options and pricing vary by location. Select the location you’d like to order from, choose Pick-Up or Delivery, and the relevant menu and pricing will be displayed. If you happen to change your order location before submitting, prices and item availability may change.

Once your order has been placed, you will not be able to change the location. Please make sure you have selected the correct location prior to placing your order.

To change or cancel your order after it has been submitted, please call your Torchy’s location directly and ask to be transferred to the store.

Check your junk or promotions folder for the email address that you entered. If the app or web page is still open, you may resend the receipt to another email address from the receipt screen. If you ordered from your account, you will see the order in Order History or on the home screen of the Torchy’s app. If you ordered as a guest and closed the app or web page, please contact the Torchy’s location directly.

When you arrive at Torchy’s, pick-up your order inside at the designated pick-up area or in a designated Curbside parking spot, where available.

Your delivery time depends on the location’s order volume and your delivery location. Your confirmation email provides an estimated time for delivery once the order is confirmed.

Create an account and save favorite items or orders, repeat past orders and securely store payment methods for a faster checkout.

Earn points towards rewards and exclusive offers with Torchy’s Tacos Rewards.

No, creating an account is optional. You may submit an order as a guest without creating an account.

An account will enhance your overall experience, allowing you to save favorites, repeat past orders, and securely store payment methods for a faster checkout.

You’ll earn points towards rewards and exclusive offers with Torchy’s Tacos Rewards. Create Account to Join Today!

Torchy’s Tacos Rewards is our loyalty program that rewards you for enjoying Damn Good tacos! You earn 10 points per $1 spent that you can use to redeem for exclusive rewards. Plus, receive gifts on your birthday and other surprise occasions.

You can sign up from the Torchy’s Mobile App or Torchy’s Online Ordering.

Enrollment requires a first and last name, email address, phone number, birth date and ZIP Code. You’ll also need to verify your email address to complete registration.

Sorry, young’uns – our membership is limited to ages 13+.

We require a unique email address and phone number for each account. If either is already taken, that likely means you already have an account and can skip the registration step. To login to an existing account, you may need to reset your password.

You can check-in with each order to earn points to redeem for rewards by scanning your QR code in the Torchy’s app with the store’s scanners, giving your phone number to the cashier at the register, or by logging into your account when placing a mobile or online order.

You earn 10 points per $1 spent on qualified purchase that can be redeemed for exclusive rewards. For Online or Mobile App orders, simply sign into your Torchy’s Tacos Rewards account to earn points for each order. For in-store purchases, scan the QR Code from the Torchy’s Mobile App or provide your phone number to the cashier. The more you visit, the more points you’ll earn.

When placing your order in the Torchy’s Mobile App or through Online Ordering, you’ll find any available rewards in your Torchy’s Tacos Rewards account page and at checkout — be sure to login to see and redeem rewards! Then, add applicable items to your cart and simply click “Redeem” for the reward you want to apply to your order. It will appear as a discount for applicable items. To remove, click “remove” beside the discount.

In-store, rewards will appear for the cashier after you check-in, and you’ll be prompted if there’s anything available to redeem. You may also ask your cashier if there is a particular reward you’d like to use.

One reward redemption is permitted per transaction.

Point Conversion or Gifted Rewards are visible in the Torchy’s Mobile App and through Online Ordering on the Rewards Page. You will also receive an email notification if you are opted-in to receive emails from Torchy’s.

Opting into Email, SMS and Push Notifications communications are great ways to learn about special promotions, exclusive offers and bonus rewards for members. Update your account profile to receive notifications so you don’t miss the chance to earn!

If your first reward hasn’t arrived, check your junk or spam folders to be sure you have verified your email address or created a password to complete registration. Or try visiting the Rewards page to send another email verification link and confirm your email to get your first taste of a Damn Good reward.

Yes, points expire 365 days from the date they were earned. Upcoming expiring points can be viewed in the Torchy’s Mobile App and through Online Ordering. If opted into emails you will receive notifications for upcoming expiration of points.

Yes, rewards generally expire within 14-30 days from date of issue. Each reward loaded to your account will specify an expiration date when viewing from the Torchy’s Mobile App or Online Ordering.

Eligible purchases towards points include all food and non-alcoholic beverage items, including catering orders, at participating locations. Credit will not be applied towards rewards for purchases of alcohol, gift cards, torchysmerch.com orders, third-party delivery orders, Food Truck and special events.

Yes, use the Torchy’s Mobile or Web App to scan the bottom of your in-store receipt to receive credit for missed check-ins.

Check your preferences in the “My Account” section online or in the Torchy’s Mobile App or Webb App to make sure you’re opted-in to receive communications from Torchy’s. You can choose to receive Emails, SMS and Push notifications with exclusive offers and promotions, product news and can’t-miss updates!

By opting into SMS messaging, you agree to receive SMS updates from Torchy’s including but not limited to order updates, receipts and more. Carrier charges may apply.

We might send different messages to different members to personalize your experience. If you’re opted in and still don’t hear from Torchy’s, make sure to check your junk or promotions email folders so you don’t miss anything!

Update your preferences by logging into your account in the Torchy’s Mobile App or Web App. In the My Account section, adjust your communications preferences for Emails, SMS and Push. Save by clicking “Update Notifications” button.

You can also unsubscribe from emails directly by clicking the unsubscribe link at the bottom of any email.

To update your email address, login to the Torchy’s Mobile App or Web App and visit “My Account”. Update the email address field to the new address and click “Update info”.

The new email address must be a unique email that is not associated with another account. You’ll be asked to validate the new email address to complete the change.

To update your phone number, login to the Torchy’s Mobile App or Web App and visit “My Account”. Update the phone number field to the new number and click “Update info”.

The new phone number must be a unique phone number that is not associated with another account.

Since birthdays themselves can’t change, the birthday listed on your account cannot be updated or changed. No worries – this simply means you will get your birthday reward based on the date listed. No matter what that date is, members will only be eligible for one birthday reward per year.

In the Torchy’s Mobile App or Web App, visit “My Account” and you can update your profile information including resetting your password. Click save and you’re all set!

If you can’t login to your account, click “Reset It” from the Sign In screen.

We’re happy to help you! Please contact Torchy’s Tacos by telling us how we can help you at torchys.com/contact.